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Madrid
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Help
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- "Is the Price per Apartment or per person?"
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In general it is per apartment, although if it is over a certain amount of people we will charge additional fee per person.
- "Do all apartments have double beds?"
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Most apartments have double beds or a set of singles that can be pushed together to create a double bed.
- "Is breakfast included?"
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No, but there is no need as all apartments have a kitchen, and every apartment will have several restaurants in the area.
- "Is there a lift?"
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Most of our places do have a lift although some of the places in older buildings may not. Please ask us first if this is an important issue for you.
- "Are the apartments safe?"
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Safety is one of the qualities we stress most when choosing the best apartments. Besides, the areas we choose are the most protected parts of the city.
- "Can I bring a pet?"
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No, sorry no pets allowed
- "How many people can share 1 apartment?"
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Studio apartment: 2-4 people, 1 bedroom apartment: 2-4 people, 2 bedroom apartment: 4-6 people, Large apartments: 6-8.
- "How can I make my reservation with minimum delay?"
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The best and the easiest way is to book a chosen apartment online by providing credit card details in the special safe form. You can also send a request for your preferred apartment and write into the comments field that if available you are reserving the apartment provisionally. If we reply that the apartment IS available, secure your booking instantly. Then we send a formal confirmation letter. Even quicker way is, however, telephone booking. NOT CONFIRMED RESERVATIONS MAY NOT BE CONSIDERED.
- "How do I secure my booking?"
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All bookings must be secured with a valid credit card prior to confirmation. As a rule, we can make preliminary bookings for you immediately upon your request, depending on your choice and current availability. However, before sending a confirmation letter, we will ask you for your credit card number and expiry date.
- "How long has your company existed?"
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In early summer 2000 the company was founded in Warsaw. We were the first company in the region maintaining serviced apartments. At present, we offer a widening range of services all throughout Europe and are experienced to make your stay safe and pleasurable.
- "Do I get fresh towels and bed linen?"
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Yes, and much more.
- "What does the check-in look like?"
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When you arrive in Madrid you MUST call us 30 minutes before reaching the office. Dial the phone number previously indicated on your confirmation voucher. We meet all our guests at our office. There, you are asked to fill in our guest form. Upon receipt of payment, you will receive your keys. On the guest form you are asked to fill in your cc details. By doing this you agree to assume financial responsibility: for damage which occurs to the apartment or its furnishings during your stay, for loss of keys (which will result in a charge of 20 euro per set), for additional cleaning if necessary (in exceptional cases where the cleaning required is abnormal; a charge of 15 euro for each hour over 2 hours), for calling staff out to carry out unnecessary duties (15 euro per hour including travelling). If you do not wish your card to be used for this purpose, you are asked to pay a cash deposit of 150 euro which will be refunded by appointment when you leave.
- "Are the apartments near the centre?"
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Most of our apartments in Madrid are situated in the Old Town district, close to the major sights and points of interest in this bustling metrolpolis. Our apartments are near the Puerta del Sol and the main shopping street of Gran Via. Also close to our apartments is central square Plaza Mayor. We also have a few apartments with swimming pools situated further from the centre, which nevertheless are very well connected by metro to the rest of the city.
To learn more email us at madrid@apartmentsapart.com
- “What time is check-in and check-out?"
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13:00 check-in and 11:00 check out. The local office in Madrid may arrange an earlier check-in or a later check out, depending on availability and previous notice. This may only be arranged the day before your check in or check out, as our availability changes rather quickly. The reservation department can not guarantee either one, please contact the Madrid office.
- "Are there any additional fees?"
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Yes, we are charging a 25 euro final cleaning fee. If you require an additional bed or a baby cot there is a 25 euro transport charge (for one way, so if you want it to be prepared in the apartment and taken back after your departure, the fee will be 50 Euro). However, if you can take baby cot to the apartment and back by yourself, it will be free of charge. Also arrivals past 21:00 are subjected to a late check-in fee of 25 euros (after midnight the fee will be 35 Euro).
If you happen to loose the key to the apartment there will be a 100 Euro fee.
- CANCELLATION POLICY
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We cannot be responsible for bad weather, illness, changes in travel plans or travel delays. In the case that confirmed booking had been made and our clients fail to inform us about their decision to cancel their stay in our apartments prior to seven days before their arrival, we unfortunately have to demand partial compensation. The details below are maximum penalties; if possible we prefer to ask for mild compensation, the only case we are strict is "no show". The cancellation fee will be debited automatically from your credit card.
WE RECOMMEND YOU TAKE OUT CANCELLATION INSURANCE!!!!
Bookings for 1 or 2 apartments for less than 3 weeks
Cancellation more than 30 days prior to arrival: 20 euro (admin fee)
Cancellation 29 to 15 days before arrival: 20% of the whole stay
Cancellation 14 to 8 days before arrival: 30% of the whole stay
Cancellation 7 to 4 days before arrival: 50% of the whole stay
No show or cancellation 3 days before arrival: whole stay charge
Bookings for more than 2 apartments or for more than 3 weeks
Cancellation more than 30 days prior to arrival: 30% of the whole stay
Cancellation 29 to 15 days before arrival: 40% of the whole stay
Cancellation 14 to 4 days before arrival: 60% of the whole stay
No show or cancellation 3 days before arrival: whole stay charge
In rare cases apartments can become no longer available after a booking has been made. This might happen for varying reasons from water damage to unscheduled building works. In this case we will attempt to reaccommodate our guests in suitable accommodation of our own at a price equivalent to the original agreed. In the case our own accommodation is not available we will not be held responsible for any extra costs the client bears over and above the original price agreed in securing alternative accommodation. In the case re-accommodation is impossible we issue a full refund.
- "How do I pay?"
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Payment in Euros is payable upon arrival at the office. Cash is the preferred method of payment. Due to charges made by credit (and debit) card companies there is a 2.8% charge for most credit card payments (Amex 4.2%). Please, bring a photocopy of a picture ID of any person paying by credit card.
UK callers, you can call us for 10p per minute on: (0)871 733 30 32
From the U.S.A. call Toll Free